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We are looking for a customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers’ accounts might face with accuracy and efficiency.
The best CSR’s are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSR’s can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
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Together, We're Greater
At Blanton’s Air, Plumbing & Electric, we provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of our clients, and employees. Our Core Values define our company culture. You'll find lots of opportunities to grow as a professional, serve the community, and enhance the lives of our clients. Our amazing culture of driven professionals is truly what we feel makes us unique.
Ready to make a difference? Then join us as a CSR in our Fayetteville, North Carolina office!
CSR Responsibilities:
- Manage large volume of incoming calls
- Generate Sales Leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements:
- Track record of over-achieving quotas and expectations
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication and presentation skills
- Ability to multi-task, prioritize and manage time efficiently
- Highly organized with exceptional follow-through abilities.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Sound like a good fit? Let's talk about how together we can be greater! We’ve Got It Going On!
Clients aren’t the only ones happy with Blanton’s—our employees are pretty darn impressed, too! Committed to excellence, Blanton’s has built a skilled, experienced team that’s client-focused throughout every project phase. Not only are we fun and friendly; we share the same service goals. There are many reasons Blanton’s attracts the best people, and these are among the best:
- Industry Leader. We give each client the 5 star experience. We have been in business over 65 years providing outstanding customer service resulting in exceptional customer reviews and ratings.
- Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including Comprehensive medical, dental, 401(k) with company match; paid holidays and vacations. Plus, incentive pay and rewarding competitions (travel prizes, etc.
- Outstanding Culture. We provide a positive and supportive work environment which our employees value. Professional facility, shop and warehouse & a positive work environment with amazing people
- Always Growing - Outstanding advancement opportunities. Largest in the area; 60+ and counting; Blanton’s is constantly growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines and departments.
- Always Growing - Professional development. Ongoing, onsite, and offsite, education opportunities, education assistance, tuition reimbursement and continuing education credits allow Blanton’s employees to keep their knowledge of current industry changes relevant.
- Fun company-wide events & family oriented culture. Regularly scheduled gatherings, dinners & company outings & our annual company holiday party; just to name a few
Every business has a story to tell. Ours goes way back to 1951 when Nathan “Bill” Blanton first founded Blanton’s Heating & Air. It was the start of a special journey—and one that we’re proud to continue today.
Specializing in home services now, our business has certainly evolved through the years. But what hasn’t changed is the care we give our clients, and employees. We know the key – to provide the highest level of service we must employ and retain the best of the best. We welcome you to apply and become a part of our winning team.
Check us out on our website: www.BlantonsAir.com
A POST OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED
BLANTON’S IS AN EQUAL OPPORTUNITY EMPLOYER
PLEASE COMPLETE THE FOLLOWING ASSESSMENT
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