|
A Dispatcher is, primarily, an analyst.
A dispatcher directs, controls, and monitors the activities of a company's technicians. At the same time the dispatcher maintains contact with customers to meet, or exceed, their expectations.
In addition to monitoring and directing technicians' activities and alerting customers, a dispatcher makes important scheduling decisions based on many variables related to time and distance, skill levels, and job priority. With all of this going on, a dispatcher is expected to respond quickly and calmly to problems, schedule changes, and handle emergency calls.
The dispatcher contributes to the company by maximizing revenue, nurturing customer relations, and building a positive image.
…………………….
Together, We're Greater
At Blanton’s Air, Plumbing & Electric, we provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of our clients, and employees. Our Core Values define our company culture. You'll find lots of opportunities to grow as a professional, serve the community, and enhance the lives of our clients. Our amazing culture of driven professionals is truly what we feel makes us unique.
Ready to make a difference? Then join us as a Dispatcher in our Fayetteville, North Carolina office!
Dispatcher Responsibilities:
- Understand the skill level of the technicians and the needs to the customer, then be able to match them for maximum results
- Contact customers to inform them of the technician's estimated time of arrival & keep customers informed of any changes that affect them
- Update customers throughout the day on the technician’s progress.
- Understand how to create a schedule and capably use available dispatch software
- Develop contingency plans for busy times; optimize the schedule
- Communicate, as necessary, with inventory personnel and parts people
- Monitor technician performance;
- Obtain and verify payment methods
- Prepare for the next workday (supplies, technicians in place, etc.)
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Competencies for Success:
· Develop a proven track record in customer service.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust, diffuse conflict and hold others accountable.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
Sound like a good fit? Let's talk about how together we can be greater! We’ve Got It Going On!
Clients aren’t the only ones happy with Blanton’s—our employees are pretty darn impressed, too! Committed to excellence, Blanton’s has built a skilled, experienced team that’s client-focused throughout every project phase. Not only are we fun and friendly; we share the same service goals. There are many reasons Blanton’s attracts the best people, and these are among the best:
- Industry Leader. We give each client the 5 star experience. We have been in business over 65 years providing outstanding customer service resulting in exceptional customer reviews and ratings.
- Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including Comprehensive medical, dental, 401(k) with company match; paid holidays and vacations. Plus, incentive pay and rewarding competitions (travel prizes, etc.
- Outstanding Culture. We provide a positive and supportive work environment which our employees value. Professional facility, shop and warehouse & a positive work environment with amazing people
- Always Growing - Outstanding advancement opportunities. Largest in the area; 60+ and counting; Blanton’s is constantly growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines and departments.
- Always Growing - Professional development. Ongoing, onsite, and offsite, education opportunities, education assistance, tuition reimbursement and continuing education credits allow Blanton’s employees to keep their knowledge of current industry changes relevant.
- Fun company-wide events & family oriented culture. Regularly scheduled gatherings, dinners & company outings & our annual company holiday party; just to name a few
Every business has a story to tell. Ours goes way back to 1951 when Nathan “Bill” Blanton first founded Blanton’s Heating & Air. It was the start of a special journey—and one that we’re proud to continue today.
Specializing in home services now, our business has certainly evolved through the years. But what hasn’t changed is the care we give our clients, and employees. We know the key – to provide the highest level of service we must employ and retain the best of the best. We welcome you to apply and become a part of our winning team.
Check us out on our website: www.BlantonsAir.com
A POST OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED
BLANTON’S IS AN EQUAL OPPORTUNITY EMPLOYER
PLEASE COMPLETE THE FOLLOWING ASSESSMENT
|